My Customer Cloud is a live support service that integrates website live chat with text messaging, popular IM clients (e.g. AIM, MSN, Yahoo!), social networks (e.g. Facebook, Twitter), and blogs. Reach your customers wherever they are by combining all of these technologies into a single customer service solution that can be staffed from anywhere.

• Combine everything into a single service and reach customers beyond your website.
• Add live chat to your website and blog with customizable chat widgets.
• Add text messaging and your customers can connect on the go.
• Add new or existing IM accounts. We support any XMPP (Jabber) client plus Meebo Me, AIM, Yahoo!, MSN, Google Talk, and ICQ.
• Add social networks like Facebook and Twitter.
• Staff your service on the go. We are mobile friendly, including support for BeeJive, Meebo Mobile, and IM+.

• Listen to your customer. Direct customers to the best resource available by matching inquiries with staff expertise.
• Be efficient. Unlike phone conversations, chat allows your staff to connect with multiple customers at once.
• Answer quickly. Use customizable, scripted chat responses to streamline customer communication.
• Connect your staff. We offer unlimited internal chat between representatives.
• Grow your business. We place no restrictions on the number of representatives staffing your service.
• Improve your service over time. We offer real-time chat monitoring, chat archival, chat statistics, and reports.

• Our native Customer Cloud chat widget is available in English, German, Czech, French, Chinese, Spanish (Europe & Puerto Rico), and Russian.