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This dashboard contains helpful information for current My Customer Cloud customers. We highly recommend that you follow us on Twitter as we use that to announce system status messages.
Use the admin site to manage your service (creating other users, creating queues, designing widgets, monitoring system activity, running reports).
Use the webchat client or any Jabber chat client (like Pidgin, Adium, Digsby, etc) to actually staff your service.
Pam and Amy handle day-to-day support through email firstname.lastname@example.org, phone (877-844-5371) and chat. This includes questions about your account or for assistance troubleshooting any specific issues.